Sampaio Assunção Claudia
I am
Head of CSM
I reside
Paris
Summary
Experiences
Customer Experience Team Lead at Swan
Permanent contract - From juin 2023 to today (3 ans)
Instructor at Rocket School
Freelance - From avril 2023 to today (3 ans 2 mois)
Member Freelancer at Customerz
Freelance - From février 2023 to today (3 ans 4 mois)
Professor in web marketing and digital advertising at MBA ESG
From mars 2008 to today (18 ans 3 mois)
Associate at Team for the Planet
From juillet 2021 to today (4 ans 11 mois)
Head Of Country Management Digital Support at iad Group
Fixed-term contract - From mars 2022 to février 2023 (11 mois)
Team Lead Customer Care @Libeo, B2B Payments Platform at Libeo
Fixed-term contract - From septembre 2021 to mars 2022 (6 mois)
Business Developper at RnD
Permanent contract - From mai 2020 to juillet 2021 (1 an 2 mois)
Manager of Operations at Preferendum
Permanent contract - From février 2016 to février 2020 (4 ans)
Operations Director at PERFORMANCE & INFLUENCE
Permanent contract - From janvier 2006 to février 2016 (10 ans 1 mois)
Associate Director at Buch Corporate et Associés
Permanent contract - From novembre 1995 to novembre 2005 (10 ans)
Owner & CEO at Ipso Facto Assessoria de Marketing e Comunicação Ltda
Permanent contract - From mars 1985 to novembre 1995 (10 ans 7 mois)
University professor at FAAP - Fundação Armando Alvares Penteado
From janvier 1985 to juin 1995 (10 ans 4 mois)
Communication Manager at Bull
Permanent contract - From janvier 1981 to février 1985 (4 ans 1 mois)
Educations
Conduite du Changement to ESSEC Business School
From 2022 to 2023 (11 mois)
Management to Happyformance
From 2018 to 2019 (11 mois)
Happiness in organizations, Well being in organizations to Fabrique Spinoza
From 2018 to 2019 (11 mois)
ONE DAY TO TEST HOLACRACY®, Management to Happy Work
From 2018 to 2019 (11 mois)
Shared Governance, Management to Université du nous - Colibris
From 2018 to 2019 (11 mois)
Master of Business Administration - MBA, Marketing to FAAP - Fundação Armando Alvares Penteado
From 1984 to 1985 (11 mois)
Social Communication, Communication, Advertising, Maketing, to FAAP - Fundação Armando Alvares Penteado
From 1979 to 1984 (4 ans 11 mois)
Skills
B2BExpert
B2CAdvanced
ProspectionExpert
FidélisationExpert
ConseilExpert
ManagementExpert
Support clientAdvanced
DigitalExpert
NégociationAdvanced
Expertise techniqueAdvanced
Associative experience
Bénévole to Acteurs du Paris durable et Grand Nettoyage
From avril 2016 to today (10 ans 2 mois)
Paris (75), France
Marraine to Social Builder
From décembre 2017 to today (8 ans 6 mois)
Paris (75), France
Qualities
Communication
Créativité
Esprit d'équipe
Responsable
Languages
Français
Bilingual
Anglais
Current
Espagnol
Current
Portugais
Native language
Interests
Travel
Sports
Music
Cinema
Reading